Refund Policy

At Quick Self Drive, we strive to provide our customers with a satisfying rental experience. This Refund Policy outlines our guidelines for processing refunds in various situations. By using our services, you agree to comply with this policy.

  1. Reservation Cancellation:

    • If you cancel a reservation within the specified cancellation period, you may be eligible for a refund of the rental fees.
    • The cancellation period and refund eligibility criteria are determined by the rental agreement and the Owner's cancellation policy.
    • Refunds for cancellations are subject to any applicable fees or penalties as outlined in the rental agreement.

  2. Vehicle Unavailability:

    • In the event that the reserved vehicle becomes unavailable due to unforeseen circumstances, such as mechanical issues or accidents, Quick Self Drive will make reasonable efforts to provide a suitable replacement vehicle.
    • If a replacement vehicle cannot be arranged, or if you choose not to accept the replacement, you may be eligible for a full or partial refund of the rental fees.

  3. Unsatisfactory Rental Experience:

    • If you encounter issues with the rented vehicle or the rental experience does not meet your expectations, please contact Quick Self Drive customer support immediately to report the issue.
    • Depending on the circumstances, Quick Self Drive may offer a refund, credit, or other compensation as a resolution.

  4. Refund Process:

    • To request a refund, you must contact Quick Self Drive customer support within the specified timeframe and provide relevant documentation or evidence to support your claim.
    • Refunds will be issued to the original payment method used for the reservation, unless otherwise agreed upon.
    • Please allow a reasonable processing time for refunds to be processed and reflected in your account.

  5. Non-Refundable Fees:

    • Certain fees, such as service fees or insurance premiums, may be non-refundable regardless of the reason for cancellation.
    • Any non-refundable fees will be clearly stated in the rental agreement or at the time of booking.

  6. Force Majeure:

    • Quick Self Drive is not liable for refunds or compensation in cases of force majeure events, including but not limited to natural disasters, acts of God, or government actions that prevent the fulfillment of rental obligations.

  7. Modification of Policy:

    • Quick Self Drive reserves the right to modify or update this Refund Policy at any time.
    • Any changes to this policy will be communicated to users through our website or other appropriate channels.

If you have any questions or concerns about our Refund Policy, please contact us at contact@quickselfdrive.com.

Thank you for choosing Quick Self Drive for your vehicle rental needs.